APC SMT/SMC P17 Error Reset

Published on
October 30th, 2025

The "P17" error on an APC Smart-UPS indicates a Bypass Relay Weld fault, meaning the internal transfer relay is stuck. To fix this, you should first attempt a brain dead reset by following the steps below.

State Reset - Brain Dead Methods Instructions:

Step 1: Safely Shutdown and disconnect all connected equipment

Step 2: Unplug from utility.

Step 3: Disconnect battery connector

Step 4: Hold down the power button to discharge the unit.

Step 5: Connect the battery connector and hold the power button to turn on.

Step 6: Reconnect to utility power.